US Telecaller

Outbound Cold Calling: Initiate high volumes of daily calls to potential clients from provided databases to introduce detailing services.

• Script Adaptation: Memorize and skilfully customize call scripts to address specific client pain points, such as project delays or detailing errors.

• Lead Identification & Qualification: Ask targeted questions to understand a prospect's current project pipeline and determine if they require external detailing support.

• Appointment Setting: Schedule follow-up meetings or technical demonstrations for senior sales executives or project managers.

• Database Management: Accurately update CRM records with call outcomes, customer feedback, and scheduled follow-up dates.

• Technical Messaging: Clearly communicate the benefits of using advanced detailing software like Tekla Structures or SDS2 to improve fabrication accuracy. 

Required Skills & Qualifications

• Persuasive Communication: Exceptional verbal clarity and the ability to build rapport in the first 20 seconds of a call.

• Resilience & Objection Handling: Strong ability to handle frequent rejections and pivot "not interested" responses into informative conversations.

• Active Listening: Ability to identify subtle cues in a prospect’s tone to uncover hidden business opportunities.

• Industry Literacy: Basic understanding of the construction lifecycle, SDS/2 workflows, and structural steel standards (AISC/CISC).

• Education: High school diploma or equivalent; a bachelor's degree is often preferred for more technical B2B environments. 

Performance Metrics (KPIs) for 2025

• Daily Call Volume: Targeting 30–80+ outbound calls per day.

• Lead Conversion Rate: Percentage of calls that result in a qualified lead or appointment.

• Average Speed of Answer (ASA): For inbound inquiries, aiming for under 28 seconds.

• First Call Resolution (FCR): Resolving basic client queries on the first call.

• CRM Compliance: Ensuring 100% accuracy in logging interactions and follow-ups.