Assistant Manager

Job Title: Assistant Manager - Contact Centre

Company Overview:

Thyrocare is a leading healthcare organization committed to providing high-quality diagnostic services. We pride ourselves on utilizing advanced technology and a dedicated team to deliver accurate test results and exceptional customer service. Our mission is to make healthcare accessible, efficient, and reliable for everyone.

Key Responsibilities:

- Oversee daily operations of the contact centre to ensure efficient customer service delivery.

- Manage a team of customer service representatives, telesales executives, providing training, coaching, and performance evaluations.

- Monitor call metrics and customer queries to identify trends and improve service quality.

- Collaborate with other departments to streamline processes and enhance the customer experience.

- Handle escalated customer complaints and resolve issues in a timely manner.

Required Skills and Qualifications:

- Bachelor’s degree in business administration or a related field.

- A minimum of 3 years of experience in customer service, with at least 1 year in a supervisory role.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.