Chat Process Executive
Fusion BPO
Chat Process Executive
Fusion BPO
Ghansoli, Navi Mumbai
₹15,000 - ₹30,000 monthly*
Fixed
₹15000 - ₹20000
Average Incentives*
₹10,000
Earning Potential
₹30,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
66 applicants
Benefits include: PF, Travel Allowance (TA), Petrol Allowance, Flexible Working Hours
Job Description
💻 Job Description – Chat Process (Fusion CX)
📢 Position: Customer Support Executive – Chat Process
🏢 Company: Fusion CX
📍 Location: Unit No - 919, 9 Th Floor, Rupa Solitaire, A1 - Wing,
Millenium Business Park, Mahape, Navi Mumbai- 400710
🕐 Shift: Rotational Shifts 24/7
📆 Week Off: 1 Rotational Week Offs
Key Responsibilities:
Handle customer queries through live chat in a professional and timely manner.
Provide accurate information and effective solutions to customers.
Maintain customer satisfaction through proactive communication and quick resolution.
Coordinate with internal teams for escalations or technical support.
Adhere to process guidelines and achieve performance targets.
Requirements:
Graduate mandatory (No undergraduates).
Minimum 6 months – 1 year experience in chat process required.
Excellent written communication skills in English.
Ability to multitask and manage multiple chat interactions simultaneously.
Good problem-solving and analytical skills.
Comfortable with rotational shifts (including night shifts).
Why Join Us:
Great work environment and career growth opportunities.
Training and development for skill enhancement.
Competitive salary and incentives.
📞 Contact HR: Ansh – 9987247906
Job role
Work location
Fusion Bpo Unit No - 919, 9 Th Floor, Rupa Solitaire, Lift Number 24, 25, Millenium Business Park, Mahape, Navi Mumbai- 400710 Ghansoli, Navi Mumbai
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
Skills
Domestic BPO, Communication, Multi-Tasking, International BPO, Non-Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Fusion BPO
Address
Fusion Bpo Unit No - 919, 9 Th Floor, Rupa Solitaire, Lift Number 24, 25, Millenium Business Park, Mahape, Navi Mumbai- 400710 Ghansoli, Navi Mumbai
Job posted by Fusion BPO
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