Client Relationship Manager

About GharApna:GharApna is a growing startup revolutionizing the way working professionals find high-quality PG accommodations near their workplaces. We provide end-to-end services from property onboarding to client support, ensuring a seamless experience for tenants and landlords alike.

Role Overview:We are looking for a proactive, customer-oriented executive to manage incoming client leads, assist prospective tenants, and ensure smooth services for our existing tenants. The ideal candidate should have excellent communication skills, a sense of ownership, and a passion for delivering a great customer experience.

• Key Responsibilities:Handle and convert incoming leads through calls, WhatsApp, and site visits.
• Schedule and coordinate PG property visits for clients.
• Build and maintain strong relationships with current tenants.
• Address tenant service issues and ensure timely resolution through internal coordination.
• Maintain records of client interactions, feedback, and bookings.
• Work closely with the operations team to ensure high service quality and tenant satisfaction.
• Regular follow-ups with prospects to close leads effectively.
• 12 pass or degree preferred (any stream).
• fresher or 1 years of experience in client service, sales, or hospitality (real estate experience is a plus).
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal and problem-solving skills.
• Willingness to travel locally for property visits.
• Familiarity with CRM tools and Google Sheets is a bonus.
• What We Offer:Opportunity to work in a fast-growing real estate tech startup.
• Friendly and dynamic work culture.
• Performance-based growth and incentives.
• Field travel allowances where applicable.