Closing Manager - Phuspak / Nerul / Rabale.

A) Customer Experience  

∙ Accountable for advocating product offering 

∙ Customer centric approach for catering customer needs or requirements ∙ Professional Behavior 

∙ Positive Outlook 

∙ No Negative talking about Competition 

B) Client Relationship 

∙ Focus on Rapport building with prospects 

∙ Proactive in solving Prospect queries of concern 

∙ Excellent Post sales Service 

∙ Professional business relationship with Channel Partners 

C) Closing Activity 

∙ Telecalling on direct marketing leads and inviting for site visits 

∙ Clinical focus on driving direct walkins and converting to deals 

∙ Zero gap in follow ups - Potential walkin and Revisit Prospects 

∙ Target oriented work 

∙ Zero loss in Productivity Hours 

D) Pre Sales Activity 

∙ Making sure Pre sales team is meeting their daily work target 

∙ Driving pre sales team for achieving their monthly Goals 

∙ Supporting Pre sales team with competition product and pricing understanding ∙ Monitoring their performance 

∙ Maintaining Roster weekly off for the pre sales team 

E) Reports 

∙ CRM Adherence 

∙ Maintaining DSR for self and presales team 

∙ Adherence to reporting protocols 

∙ Reviewing the reports along with Site heads 

∙ Identifying opportunities to work better and generate results

Your role, responsibilities and detailed key result areas will be detailed by your supervisor on joining the roles are dynamic but that’s what makes it more interesting!