Collection Telecaller

Job Title: Collection Telecaller

Location: Ghansoli, MBP

Employment Type:Full-time

Mandatory: DRA CERTIFIED/ OKAY WITH NON-DRA ALSO

About the Role:We’re seeking a proactive Collection Telecaller to manage and follow up on overdue payments by contacting customers over the phone. You’ll play a key role in ensuring timely collections while maintaining positive customer relationships.

• Key Responsibilities:Make outbound calls to customers for payment reminders and follow-ups.
• Negotiate payment terms and collect overdue amounts efficiently.
• Record customer interaction details and payment commitments accurately.
• Address and resolve billing issues or disputes in a professional manner.
• Escalate complex or unresolved cases to the supervisor or finance team.
• Meet or exceed monthly collection targets.
• Provide regular reports on collection status and outstanding payments.
• Skills & Qualifications:Prior experience in telecalling, collections, or customer service preferred.
• Strong communication and negotiation skills.
• Basic understanding of billing or accounting systems is advantageous.
• Ability to handle difficult conversations with tact and professionalism.
• Good record-keeping and computer skills.