CRM Executive

Job Description:

The CRM Executive is responsible for managing client relationships, ensuring customer satisfaction, handling service-related queries, and coordinating between clients and internal teams to maintain high service standards.

Key Responsibilities:

• Act as the primary point of contact for clients
• Handle client queries, complaints, and service requests promptly
• Coordinate with operations teams to ensure smooth service delivery
• Maintain client records, contracts, and communication logs
• Conduct regular follow-ups to ensure client satisfaction
• Assist in client retention and renewal processes
• Prepare reports on client feedback and service performance

Skills & Requirements:

• Graduate with relevant experience in CRM or client handling
• Good communication and interpersonal skills
• Problem-solving and coordination abilities
• Proficiency in MS Office and basic reporting
• Experience in security or facility management industry preferred