Handling Customer Queries: Respond to customer inquiries regarding products, services, orders, or complaints.

Problem Resolution: Troubleshoot and resolve customer issues efficiently and professionally.

Order Processing: Assist customers with placing, modifying, or tracking orders.

Providing Information: Share relevant details about products, services, pricing, and company policies.

Maintaining Customer Records: Update and document interactions in the CRM (Customer Relationship Management) system.

Follow-up Calls & Emails: Ensure customer issues are resolved by providing follow-ups if necessary.

Achieving Targets: Meet quality and productivity targets set by the company.

Handling Complaints: Address escalations and ensure customer satisfaction.

Upselling & Cross-Selling (if applicable): Recommend additional products or services based on customer needs.