Customer Care Executive

Key Responsibilities

Customer Interaction: Address customer questions via email, live chat, or social media platforms.

Issue Resolution: Provide accurate information, effective solutions, and resolve complaints efficiently.

Documentation: Maintain detailed and thorough records of all customer interactions.

Collaboration: Work with other departments to resolve complex issues.

Data Management: May involve data entry, processing, and updating records.

Quality & Compliance: Follow company protocols, procedures, and meet performance metrics (response time, resolution rate).