Customer Care Executive

Job Title: Customer Support Executive

Company Name: Tradeline Technology

Location: Office No. 210, Hilton Centre, Plot No. 66, Belapur, Navi Mumbai – 400614

Near Belapur Railway station Vijay Sales, Belapur.

Job Summary: Tradeline Technology is seeking a dedicated and customer-focused Customer Support Executive to provide exceptional service to our clients. The role involves handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience across multiple communication channels.

• Key Responsibilities: Handle customer queries via phone, email, chat, and social media in a timely and professional manner
• Resolve customer complaints and issues efficiently while maintaining high service standards
• Provide accurate information about products, services, policies, and procedures
• Record customer interactions, transactions, comments, and complaints in the CRM system
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate department or supervisor when required
• Meet or exceed performance targets such as response time, resolution rate, and customer satisfaction
• Maintain up-to-date knowledge of Tradeline Technology’s products, services, and policies
• Required Skills & Qualifications: Bachelor’s degree or equivalent experience (preferred)
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to remain calm and professional under pressure
• Basic computer skills and familiarity with CRM tools
• Good time management and organizational skills
• Customer-focused attitude and positive approach
• Experience:0–3 years of experience in customer service or a related role
• Freshers are welcome to apply