Customer Care Executive

Conneqt Business Solutions

Airoli, Navi Mumbai

₹14,500 - ₹28,000 monthly*

Fixed

14500 - ₹23000

Average Incentives*

5,000

Earning Potential

28,000

You can earn more incentive if you perform well

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

79 applicants

Benefits include: PF, Health Insurance, ESI (ESIC)

Job Description

 

 

JOB DESCRIPTION:

 

Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

 

Broad Responsibilities/ Major Deliverables:·         Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat

·         Listening to and understanding the customer’s requirements

·         Provide product / service details & benefits to Customers

·         Providing end to end solutions to the customer

·         Asking the correct questions – probing and prompting the customer wherever required

·         Timely and accurate capturing all the information given by the customer

·         Timely follow up with Brands as per Escalation matrix till closure

·   Staying current with knowledge of products/ processes & services offered by the client

·   Ensure full adherence to all the quality parameters and SOP

·   Cooperate with other Team members, SMEs and Team Leaders.

Ensure 100% adherence to schedule

·         Escalating the call to the team leader / manager, wherever desirable

·         Handling irate / demanding customers where necessary, in a tactical manner

Job role

Work location

Reliable Tech Park, Thane - Belapur Road, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Skills

Good Communication Skills, Problem solving, Domestic BPO, Voice Process

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

About company

Name

Conneqt Business Solutions

Address

Reliable Tech Park, Thane - Belapur Road, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra, India

Job posted by Conneqt Business Solutions

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