Customer Care Executive
Conneqt Business Solutions
Customer Care Executive
Conneqt Business Solutions
Airoli, Navi Mumbai
₹14,500 - ₹28,000 monthly*
Fixed
₹14500 - ₹23000
Average Incentives*
₹5,000
Earning Potential
₹28,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
Urgently hiring
79 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
JOB DESCRIPTION:
Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.
Broad Responsibilities/ Major Deliverables:· Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
· Listening to and understanding the customer’s requirements
· Provide product / service details & benefits to Customers
· Providing end to end solutions to the customer
· Asking the correct questions – probing and prompting the customer wherever required
· Timely and accurate capturing all the information given by the customer
· Timely follow up with Brands as per Escalation matrix till closure
· Staying current with knowledge of products/ processes & services offered by the client
· Ensure full adherence to all the quality parameters and SOP
· Cooperate with other Team members, SMEs and Team Leaders.
Ensure 100% adherence to schedule
· Escalating the call to the team leader / manager, wherever desirable
· Handling irate / demanding customers where necessary, in a tactical manner
Job role
Work location
Reliable Tech Park, Thane - Belapur Road, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Good Communication Skills, Problem solving, Domestic BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Conneqt Business Solutions
Address
Reliable Tech Park, Thane - Belapur Road, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra, India
Job posted by Conneqt Business Solutions
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