Customer Care Executive

Immediate check / trace the arrival of shipment (Sea/ Air)

Inform the same to respective customer care, clients & Manger. Keep mailing to respective lines, Agent freight & forwarder, airlines immediately with CC to Customer care & Managers.

Update immediately the arrival after checking mail confirmation received from respective Agents, freight forwarder, clients, airlines & etc.

Forward the documents immediately for Checklist preparing to customer care, Chennai checklist team & local checklist support team.

Make sure to follow for checklist readiness.

After checking checklist take approval from clients.

After any correction or editing do not forget to make changes in systems of checklist before getting finale approval from clients.

Filing the paper of shipment in the same time, day within few minutes only to avoid late filling penalties.

For E snachint do not wait till inward.

Everyone must follow the above instruction, if not follow any single instruction, then company not responsible for any single late filling penalty.