Job Title: Email Support Executive

Department: Customer Support / BPO Operations

Location: [Ghansoli]

Job Type: Full-Time

Shift: [Day Shift]

Experience: 6 Month-1 years

Reports to: Team Leader / Process Manager

• Key Responsibilities:
• Respond promptly to customer emails, providing accurate information and appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain a deep understanding of the company’s products and services to offer accurate support.
• Follow communication procedures, guidelines, and policies.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Meet personal/team qualitative and quantitative targets.
• Requirements:Proven customer support experience via email (preferred).
• Excellent written communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in MS Office and customer support tools (CRM systems).
• Problem-solving skills and attention to detail.
• Flexibility to work in shifts and adapt to different time zones if required.
• Bachelor’s degree or equivalent.
• Preferred Qualifications:Previous experience in a BPO or customer service environment.
• Knowledge of customer service principles and practices.
• Typing speed of at least 30 WPM with high accuracy.
• Compensation & Benefits:Competitive salary
• Performance incentives
• Health insurance
• Paid time off
• Career growth opportunities

Interested candidate can call on 9372617839 (Rukmini)