Customer Relationship Manager

BSN Infotech

Vashi, Navi Mumbai

₹14,000 - ₹25,000 monthly

Fixed

14000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

20 applicants

Job Description


We are seeking dynamic and passionate individuals to join our Customer Relationship Team (CRT) for ICICI Lombard in Vashi, Mumbai. The positions are suitable for candidates with a strong passion for customer service, sales, and team collaboration. Female candidates are highly preferred for certain positions, especially for linguistic roles, with a focus on communication in Hindi and English. Candidates with good communication skills, particularly in regional languages, will be given priority and offered higher packages.

Customer Relationship Manager (CRT)

Key Responsibilities:·

o Provide outstanding customer service in an inbound calling process.

o Manage customer queries and resolve issues effectively.

o Work collaboratively with team members and ensure client satisfaction.

o Handle calls and offer solutions in a professional and courteous manner.

o Meet the key performance indicators (KPIs) for customer service

Required Skills and Qualifications:

· Mandatory: Graduation (Full-time or Part-time)

· Communication Skills:

o Fluent in English & Hindi for CRT roles.

o Good interpersonal and communication skills.

·Experience:

o Freshers and experienced candidates (0-5 years) are welcome to apply.

o Previous experience in customer service or sales is a plus.

·Shift Timings:

o For Male Candidates: Rotational shifts (24/7).

o For Female Candidates: Day rotational shift (No shifts beyond 8:30 PM).

·Work Schedule:

o 5 days a week.

o 2 rotational off-days.

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Job role

Work location

Vashi, Navi Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Skills

bpo, Customer support, Customer queries, Voice Process

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

About company

Name

BSN Infotech

Address

Vashi, Navi Mumbai, Maharashtra, India

Job posted by BSN Infotech

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