Customer Relationship Manager
BSN Infotech
Customer Relationship Manager
BSN Infotech
Vashi, Navi Mumbai
₹14,000 - ₹25,000 monthly
Fixed
₹14000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
Urgently hiring
20 applicants
Job Description
We are seeking dynamic and passionate individuals to join our Customer Relationship Team (CRT) for ICICI Lombard in Vashi, Mumbai. The positions are suitable for candidates with a strong passion for customer service, sales, and team collaboration. Female candidates are highly preferred for certain positions, especially for linguistic roles, with a focus on communication in Hindi and English. Candidates with good communication skills, particularly in regional languages, will be given priority and offered higher packages.
Customer Relationship Manager (CRT)
Key Responsibilities:·
o Provide outstanding customer service in an inbound calling process.
o Manage customer queries and resolve issues effectively.
o Work collaboratively with team members and ensure client satisfaction.
o Handle calls and offer solutions in a professional and courteous manner.
o Meet the key performance indicators (KPIs) for customer service
Required Skills and Qualifications:
· Mandatory: Graduation (Full-time or Part-time)
· Communication Skills:
o Fluent in English & Hindi for CRT roles.
o Good interpersonal and communication skills.
·Experience:
o Freshers and experienced candidates (0-5 years) are welcome to apply.
o Previous experience in customer service or sales is a plus.
·Shift Timings:
o For Male Candidates: Rotational shifts (24/7).
o For Female Candidates: Day rotational shift (No shifts beyond 8:30 PM).
·Work Schedule:
o 5 days a week.
o 2 rotational off-days.
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Job role
Work location
Vashi, Navi Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
bpo, Customer support, Customer queries, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
BSN Infotech
Address
Vashi, Navi Mumbai, Maharashtra, India
Job posted by BSN Infotech
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