We are seeking dynamic and passionate individuals to join our Customer Relationship Team (CRT) for ICICI Lombard in Vashi, Mumbai. The positions are suitable for candidates with a strong passion for customer service, sales, and team collaboration. Female candidates are highly preferred for certain positions, especially for linguistic roles, with a focus on communication in Hindi and English. Candidates with good communication skills, particularly in regional languages, will be given priority and offered higher packages.

Customer Relationship Manager (CRT)

Key Responsibilities:·

o Provide outstanding customer service in an inbound calling process.

o Manage customer queries and resolve issues effectively.

o Work collaboratively with team members and ensure client satisfaction.

o Handle calls and offer solutions in a professional and courteous manner.

o Meet the key performance indicators (KPIs) for customer service

Required Skills and Qualifications:

· Mandatory: Graduation (Full-time or Part-time)

· Communication Skills:

o Fluent in English & Hindi for CRT roles.

o Good interpersonal and communication skills.

·Experience:

o Freshers and experienced candidates (0-5 years) are welcome to apply.

o Previous experience in customer service or sales is a plus.

·Shift Timings:

o For Male Candidates: Rotational shifts (24/7).

o For Female Candidates: Day rotational shift (No shifts beyond 8:30 PM).

·Work Schedule:

o 5 days a week.

o 2 rotational off-days.

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