Customer Service Advisor

Hi all,

Dear candidates we are hiring for customer service advisor role.

Roles & Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and resolve customer issues promptly
• Provide feedback and suggestions to improve customer service processes
• Maintain a high level of professionalism and empathy with customers
• Follow up with customers to ensure their issues are resolved.

Eligibility Criteria:

• High school diploma or equivalent.
• Proven experience in a customer support role for min 6 months.
• Excellent communication skills [Verbal & Written] and interpersonal skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Patience and empathy when dealing with challenging customers
• Only candidates from Non-Metro cities can apply.
• Willing to work in rotational 24*7 shifts with any one week off.

Kindly share your updated resume directly with the subject line "Application for customer service role- Apna.com" on rukhsana.shaikh@ril.com

IMPORTANT :- Please go through the hiring criteria and apply, only shortlisted candidate will be contacted.