Customer Service Associate

Job Title: Customer Service Executive

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to handle customer inquiries, resolve issues, and ensure excellent service delivery. The ideal candidate should have strong communication skills and a customer-first approach.

Key Responsibilities:

• Handle incoming and outgoing calls, emails, and chat queries from customers.
• Provide accurate information about products and services.
• Resolve customer complaints and ensure timely follow-up.
• Update customer records and maintain the CRM system.
• Coordinate with internal teams for issue resolution.
• Ensure high levels of customer satisfaction.
• Meet daily/weekly performance targets such as call handling time and resolution rate.
• Maintain professionalism and service quality standards at all times.
• Salary 16k to 24k
• Hsc passed 
• Centralized pick up and drop from thane station 
• Centralised Pick and drop facility
• Comms- Avg 
• Centralized pick up and drop from thane station