Customer Service Executive

Key responsibilities :

- Handling inbound & outbound calls from existing bank customers

- Providing prompt, accurate solutions to customer queries

- Promote and explain banking products as ( credits cards, loans, insurance etc)

- Generate revenue through upselling & cross selling initiatives

- Retain customers by offering relevant services and resolving issues professionally

- Focus on customer retention and activating new services

- Build relationships with customers to ensure long-term business.

- Update customer records and database.

- Work closely with the sales team to achieve business objectives.

Candidate Requirements:

- Graduate Degree (any discipline)

- Freshers & experienced candidates welcome

- Strong communication skills

- Ability to work in a fast-paced environment

- Strong problem-solving and negotiation skills

- Freshers are welcome! OR Candidates with minimum 6 months in SALES / BPO/ BANKING/ TELESALES/CUSTOMER SERVICE preferred

- Age 18 to 32 years

Perks & Benefits:

- PF, ESIC, Health Insurance, Gratuity, Bank holidays and 24 Paid Leaves Annually

- Attractive incentives

- Monday to Saturday, Fixed Day Shifts (9:30 AM 6:30 PM or 10:00 AM 7:00 PM)

- Centralized Pickup drop for Thane Location

- Rotational weekly off for Thane location and Sunday fix off for Juinagar & (Alternative Saturdays off for both the location)

Salary Structure (In-Hand Fixed Monthly)

• Fresher: 16000 - 18,000/month fixed (Depends on your interview)
• Experienced (BPO/Tele-sales): 25,000/month (depends on your last inhand & interview)
• Experienced (Insurance Sales): Budget up to 30,000/month (depends on your last inhand & interview) - (Thane location)
• PLUS: Generous, Performance-Based Incentives on top of your fixed salary!

LOCATION:

• Thane
• Juinagar (Navi Mumbai)

Education:

UG: Any Graduate

PG: Any Postgraduate

Note: This position is on-roll of HGS for a year. NO CONTRACTUAL

OPPORTUNITY TO BUILD A LONG TERN CARRER IN THE BANKING & FINANCIAL DOMAIN

Hurry, limited positions available!

Contact Person : Akila

Number : 7708213115

Email : akilandam.chandra@hgsbs.com