Customer Service Executive

1]Handle inbound and outbound customer calls professionally and resolve queries efficiently.

2]Provide accurate information about products, services, and company policies to customers.

3]Maintain a positive, empathetic, and professional attitude toward customers at all times.

4]Record customer interactions, complaints, and feedback in the system with proper documentation.

5]Resolve customer issues within defined timelines or escalate complex cases to the concerned team.

6]Follow company communication scripts and quality standards during all customer interactions.

7]Meet daily, weekly, and monthly performance targets such as call handling time and customer satisfaction.