Customer Service Executive

Job description

Key Responsibilities:-

• Be the primary point of contact for our Business-to-Business customers through Calls
• Provide timely, accurate, and professional support while maintaining service-level agreements
• Take full ownership of each interaction with proactive problem-solving and excellent customer service
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light
• Maintain customer records and call documentation in our systems with precision
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution
• Suggest process improvements and flag recurring customer issues through proper channels