Customer Service Executive
VK Venture Private Limited
Customer Service Executive
VK Venture Private Limited
Vashi, Navi Mumbai
₹12,000 - ₹17,000 monthly
Fixed
₹12000 - ₹17000
Earning Potential
₹17,000
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
Benefits include: PF, ESI (ESIC)
Job Description
- Key Responsibilities:Handle customer queries through voice calls and chat
- Resolve issues related to payments, transactions, KYC, account login, refunds, and app support
- Provide quick, accurate, and professional resolutions
- Escalate complex cases to relevant internal teams
- Maintain proper documentation in CRM/tools
- Follow company policies, data security, and compliance guidelines
- Requirements: Good communication skills in English and Hindi.
- Minimum 6 months–3 years of experience in customer support / BPO / voice & chat
- Experience in FinTech / Banking / Payments preferred
- Basic computer knowledge and typing skills
- Comfortable with rotational shifts and target-based environment
- Preferred Skills: Customer handling and problem-solving skills
- Ability to multitask across calls and chats
- Knowledge of UPI, wallets, payments, refunds, and KYC is an advantage.
Job role
Work location
Vashi Navi mumbai, Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Skills
Blended process, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Basic English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
VK Venture Private Limited
Address
Vashi Navi mumbai, Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra, India
Job posted by VK Venture Private Limited
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