Banking customer service process

• Process- A customer care / Fraud agent is assigned job responsibilities to make and receive Calls , Chats and Emails related to customer queries and client investigations. The key responsibility will be to Review account activities, Diagnose account issues and identify areas which could link up to fraud attacks or any other banking related issues.
• Mixture of Calls, emails, Chat basis volume and requirements - Cannot be termed as blended process.

1. ROI - Hr, VNA, OPS
2. Shifts 24*7
3. Qualification & Experience
4. Critical: Undergraduate / Graduate with minimum 1 year of experience (preferably Sales, Fraud/Dispute, Retention, Upgrades and Cust Care). Freshers can apply.