Customer Service Executive

Mehrwert Infotech

Airoli, Navi Mumbai

₹13,500 - ₹34,500 monthly

Fixed

13500 - ₹34500

Earning Potential

34,500

Work from Office

Full Time

Night Shift

Freshers can apply

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

78 applicants

Benefits include: Overtime Pay, Joining Bonus, PF, Flexible Working Hours

Job Description

Banking customer service process


  • Process- A customer care / Fraud agent is assigned job responsibilities to make and receive Calls , Chats and Emails related to customer queries and client investigations. The key responsibility will be to Review account activities, Diagnose account issues and identify areas which could link up to fraud attacks or any other banking related issues.
  • Mixture of Calls, emails, Chat basis volume and requirements - Cannot be termed as blended process.


  1. ROI - Hr, VNA, OPS
  2. Shifts 24*7
  3. Qualification & Experience
  4. Critical: Undergraduate / Graduate with minimum 1 year of experience (preferably Sales, Fraud/Dispute, Retention, Upgrades and Cust Care). Freshers can apply.

Job role

Work location

Airoli, Navi Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Night Shift

Job requirements

Experience

Any experience

Education

12th Pass

Skills

Customer service, Good Communication Skills, Telecalling - Customer Service, Telecalling, Customer care

English level

Good (Intermediate / Advanced) English

Age limit

18 - 45 years

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Mehrwert Infotech

Address

Airoli, Navi Mumbai, Maharashtra, India

Job posted by Mehrwert Infotech

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