Customer Service Executive

Key Responsibilities:

·        Handle end-to-end customs clearance processes for import/export shipments.

·        Prepare, verify, and process all customs documentation such as Bills of Entry, Shipping Bills, Invoice, Packing List, etc.

·        Coordinate with the operations and transport team to ensure timely pickups and deliveries.

·        Monitor shipment status and proactively inform clients about delays or issues.

·         Coordinate with freight forwarders, transporters, CHA (Custom House Agents), shipping lines, and government authorities.

·        Track and monitor shipments to ensure timely clearance and delivery.

·        Support documentation and billing processes related to shipments.

·        Ensure proper classification of goods under the correct HS code.

·        Calculate and arrange payment of applicable customs duties and taxes.

·        Maintain updated knowledge of customs laws, policies, and procedures.

·        Resolve queries or discrepancies related to customs inspections or document mismatches.

·        Ensure compliance with all statutory and regulatory requirements related to customs and foreign trade.

·        Maintain organized records and reports for audits and internal reviews.