Customer Service Team Lead
MSwipe Technologies
Customer Service Team Lead
MSwipe Technologies
Sanpada, Navi Mumbai
₹36,000 - ₹40,000 monthly
Fixed
₹36000 - ₹40000
Earning Potential
₹40,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
198 applicants
Benefits include: PF, Health Insurance
Job Description
About Mswipe:
Mswipe Technologies is an Omni-channel digital payments platform providing a host of offline and online payment acceptance solutions to merchants across categories covering metros to the smallest towns of India. Over the last 12 years, Mswipe has been a pioneer in introducing merchants to multiple innovative payment technologies enabling the expansion of the digital payment footprint in the country.
Refer below Job Description for the role.
Job Role: Team Leader/ Assistant Manager (Voice/Non Voice)
Location: Navi Mumbai Qualification: Any Grads/Post Grads
Responsibilities:
- Prepares team members performance reports by collecting and analyzing call agents data.
- Evaluates individual performance reviews and overall team effectiveness with upper management. Helps call agents with challenging customer service issues.
- Monitors team performance and provide tools if necessary.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Meets financial targets by estimating performance requirements and preparing annual budgets.
- Presents monthly and annual call center action plans and objectives.
- Stay informed about industry trends, best practices, and emerging technologies in call center management, incorporating relevant insights into daily operations.
Qualifications and Skills:
4+ years of experience in managing team.
Managed at least 15+ agents
Excellent understanding of technology, software applications, and phone and computer systems
Advanced customer focus and customer service skills
Exceptional training and coaching skills to motivate employees
Great verbal and written communication skills
Ability to remain calm and in control of a situation
Desired Skills:
Good Communication skills, Presentation Skills, Interpersonal skills, Team management skills
Job role
Work location
D10, TTC Industrial Area, MIDC Industrial Area, Sanpada, Navi Mumbai, Maharashtra 400705, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
MSwipe Technologies
Address
D10, TTC Industrial Area, MIDC Industrial Area, Sanpada, Navi Mumbai, Maharashtra 400705, India
Job posted by MSwipe Technologies
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