About Mswipe:

Mswipe Technologies is an Omni-channel digital payments platform providing a host of offline and online payment acceptance solutions to merchants across categories covering metros to the smallest towns of India. Over the last 12 years, Mswipe has been a pioneer in introducing merchants to multiple innovative payment technologies enabling the expansion of the digital payment footprint in the country.

Refer below Job Description for the role.

Job Role: Team Leader/ Assistant Manager (Voice/Non Voice)

Location: Navi Mumbai Qualification: Any Grads/Post Grads

Responsibilities:

• Prepares team members performance reports by collecting and analyzing call agents data.
• Evaluates individual performance reviews and overall team effectiveness with upper management. Helps call agents with challenging customer service issues.
• Monitors team performance and provide tools if necessary.
• Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
• Meets financial targets by estimating performance requirements and preparing annual budgets.
• Presents monthly and annual call center action plans and objectives.
• Stay informed about industry trends, best practices, and emerging technologies in call center management, incorporating relevant insights into daily operations.

Qualifications and Skills:

4+ years of experience in managing team.

Managed at least 15+ agents

Excellent understanding of technology, software applications, and phone and computer systems

Advanced customer focus and customer service skills

Exceptional training and coaching skills to motivate employees

Great verbal and written communication skills

Ability to remain calm and in control of a situation

Desired Skills:

Good Communication skills, Presentation Skills, Interpersonal skills, Team management skills