Customer Service Team Lead
Nonagon Executive Research
Customer Service Team Lead
Nonagon Executive Research
Vashi, Navi Mumbai
₹25,000 - ₹35,000 monthly
Fixed
₹25000 - ₹35000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
15 applicants
Benefits include: PF
Job Description
Requirements:
2–6 years of overall experience in Customer care and minimum 1 year as TL
Preferably graduate-level (HSC with relevant experience acceptable)
Experience in:
Blended customer care - Email, chat and voice
Team management (10–30 agents)
Driving KPIs: FRT, CSAT, SLA, FCR, Quality, Adherence, Response time, Resolution time.
Coaching, quality audits, refresher trainings
Handling customer escalations
Strong communication skills
Familiarity with CRM tools (Freshdesk/Freshchat, etc.) and reporting tools (Excel, Google Sheets)
Willing to work 6 days a week
Rotational shift and week off
Job role
Work location
Vashi Railway Station Road, Sector 30, Vashi, Navi Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
12th Pass
English level
Good (Intermediate / Advanced) English
Age limit
21 - 38 years
Gender
Any gender
About company
Name
Nonagon Executive Research
Address
Vashi Railway Station Road, Sector 30, Vashi, Navi Mumbai, Maharashtra, India
Job posted by Nonagon Executive Research
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