Customer Support Executive

About the Company

Hallmark Finance is a growing NBFC startup, focused on building a responsible, transparent, and customer-centric financial services platform. The company is driven by strong governance, robust risk management practices, and strict adherence to RBI

regulatory frameworks.

Job Summary:

We are looking for a Customer Support Executive with experience in the NBFC/financial services sector to manage customer queries, loan-related support, and service requests. The ideal candidate should have strong communication skills, understanding of NBFC products (loans/EMI/collections), and the ability to handle customer concerns efficiently.

Key Responsibilities:

• Handle inbound and outbound customer calls related to loan inquiries, EMI details, repayment schedules, and account status.
• Resolve customer complaints and provide timely solutions.
• Coordinate with internal departments (Credit, Operations, Collections) for issue resolution.
• Maintain accurate records of customer interactions in CRM/system.
• Assist customers with documentation and KYC-related queries.
• Follow up on pending cases and ensure closure within defined TAT.
• Ensure compliance with RBI/NBFC guidelines and internal policies.
• Support customer retention initiatives and service quality improvement.

Required Skills & Qualifications:

• Graduate in any discipline (Commerce/Finance preferred).
• 0–2 years of experience in NBFC, Banking, or Financial Services (mandatory).
• Good knowledge of loan products (Personal Loan, Business Loan, etc.).
• Strong verbal and written communication skills (English & Hindi preferred).
• Basic knowledge of MS Office and CRM systems.
• Ability to handle pressure and manage multiple customer interactions.
• Customer-focused attitude with problem-solving skills.

Preferred Candidate Profile:

• Experience handling loan servicing or collections process.
• Understanding of KYC documentation and loan lifecycle.
• Immediate joiners preferred.
• Candidates residing in Navi Mumbai or nearby locations preferred.

Candidate from NBFC, Banking and Loan industry only apply for this role