Customer Support Executive

Job Title: Customer Support Representative

Location: [Navi Mumbai]

Department: Operations / Customer Service

Employment Type: Full-time

Candidates who can communicate fluently in English, Hindi, and South Indian languages (Tamil, Telugu, Kannada, Malayalam) will be preferred.

• Key Responsibilities: Handle inbound and outbound customer calls in a professional manner.
• Communicate clearly in English, Hindi, and any South Indian language (Tamil / Telugu / Kannada / Malayalam).
• Provide accurate information and resolve customer queries effectively.
• Maintain proper call records and update customer details in the CRM system.
• Follow process scripts and quality guidelines during every interaction.
• Meet daily, weekly, and monthly call and performance targets.
• Maintain a positive attitude and ensure customer satisfaction on every call.
• Coordinate with internal teams to resolve customer issues when required.

• Required Skills and Qualifications
• Minimum qualification: 12th pass / Graduate in any discipline.
• Excellent communication skills in English and Hindi.
• Fluency in any South Indian language (Tamil / Telugu / Kannada / Malayalam) is mandatory.
• Basic computer knowledge and typing speed.
• Ability to work under pressure and achieve performance goals.

Freshers and experienced candidates both can apply.

Interested candidate can call on: - Rutuja( 7039543483)