Customer Support Executive

We are hiring dynamic and customer-focused professionals for our International Customer Support with Upselling Process. The role involves handling inbound customer queries for international clients while identifying opportunities to upsell relevant products or services, ensuring a high-quality customer experience.

Key Responsibilities:

• Resolve customer queries efficiently while ensuring first-call resolution.
• Identify customer needs and promote relevant products/services through soft or cross-selling techniques.
• Provide accurate information about products, services, and ongoing offers.
• Ensure compliance with company policies, data privacy, and international quality standards.
• Maintain accurate records and update customer interactions in CRM systems.
• Achieve individual and team performance metrics related to customer satisfaction and upselling targets.

Requirements:

• Excellent communication skills in English (verbal & written).

Minimum qualification:

• HSC / Graduate with at least 6 months of International BPO experience.
• Prior experience in International Voice / Customer Support / Sales or Upselling process preferred.
• Strong persuasion, customer-handling, and problem-solving skills.
• Willingness to work in 24x7 rotational shifts, including night shifts.
• Ability to multitask and work in a fast-paced environment.

Salary:💰Upto ₹33,000 (in-hand)

• Shifts & Working Days:24x7 Rotational Shifts
• 2 Rotational Weekly Offs

Benefits:

✅ Health Insurance

✅ One-way Home Pickup or Drop (between 10:00 PM – 7:00 AM)

✅ Excellent career growth opportunities in an international environment