Customer Support Executive

Company -Yes Bank

Designation- Apprentice Trainee

Key Responsibilities:

Handle customer queries and concerns through email and chat support

Understand customer issues and provide accurate, clear, and timely solutions

Maintain professional communication etiquette and service quality standards

Update customer records and document all interactions correctly

Coordinate with internal teams to resolve customer issues efficiently

Ensure customer satisfaction by following company guidelines and processes

Requirements / Skills

Good written and verbal communication skills

Basic computer knowledge and good typing speed

Ability to handle customer queries professionally and patiently

Attention to detail and problem-solving mindset