Customer Support Executive

Work Mode: work from office

Shift: Day Shift (8:00 AM – 8:00 PM)

Shift Duration: 10 hours

Working Days: 5 days working

Weekly Off: 2 rotational week offs

About the RoleWe are looking for a dedicated and customer-focused Customer Service Executive to join our team. This role involves managing customer interactions, resolving queries, and ensuring a smooth and positive customer experience.

This is a pure customer service role — no sales, no targets.

• Key ResponsibilitiesHandle inbound and outbound customer interactions professionally.
• Resolve customer queries, issues, and concerns efficiently.
• Maintain accurate records of conversations and update the system accordingly.
• Provide timely and accurate information to customers.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Escalate unresolved issues to the appropriate departments when necessary.
• Key RequirementsGood communication skills (verbal and written).
• Ability to handle customer calls with patience and confidence.
• Basic computer knowledge and typing skills.
• Strong problem‑solving abilities.
• Willingness to work rotational week offs.
• Positive attitude and customer‑centric mindset.
• BenefitsFixed day shift
• No sales pressure
• No performance targets
• Supportive and growth-oriented work environment
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• Contact - Saizal HR
• WA NO - 9503642514