Customer Support Executive
Ciel Hr
Customer Support Executive
Ciel Hr
Airoli, Navi Mumbai
₹18,000 - ₹23,000 monthly
Fixed
₹18000 - ₹23000
Earning Potential
₹23,000
Work from Office
Full Time
Night Shift
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Fast HR reply
2 applicants
Benefits include: PF, Flexible Working Hours, Two-way cab
Job Description
- Key Responsibilities:Respond to customer inquiries via multiple communication channels (email, live chat, phone, and social media) in a professional and timely manner.
- Handle a range of customer concerns including order inquiries, product information, shipping, returns, and technical issues.
- Provide clear, accurate, and effective solutions tailored to the needs of international customers, taking into account regional differences and requirements.
- Assist customers with troubleshooting issues related to website navigation, product selection, and payment processing.
- Process returns, exchanges, and refunds in line with company policies, ensuring customer satisfaction.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Work collaboratively with other departments such as Logistics, Marketing, and IT to ensure seamless customer experience.
- Identify and escalate complex or unresolved issues to the appropriate team or department.
- Offer feedback and suggestions for continuous improvement of processes, systems, and customer service practices.
- Contribute to a positive and productive team culture with a customer-first mentality.
Job role
Work location
Aroli, Sector 17, Airoli, Navi Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Ciel Hr
Address
Aroli, Sector 17, Airoli, Navi Mumbai, Maharashtra, India
Job posted by Ciel Hr
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