Customer Support Executive - Airline Process

Job Role: Customer Support Executive - Airline Process (Voice Process)

Location: Turbhe, Navi Mumbai

Employment Type: Full-Time

Experienced Candidates

• CTC: 28,500
• In-Hand Salary: 24,000

Freshers

• CTC: 23,000
• In-Hand Salary: 18,500

Shift Timings

• Male Candidates: Rotational Shifts (Starting from 7:00 AM, 24x7 coverage)
• Female Candidates: Day Shifts (Any 9 hours between 7:00 AM to 8:00 PM)

Weekly Off: 1 Rotational Off

Eligibility Criteria

• Freshers or candidates with a minimum of 6 months experience in Customer Service
• Must clear the Versant Test with a minimum score of 4

Key Responsibilities

• Handle customer queries and complaints via calls, chats, and emails
• Provide accurate and timely information regarding flight bookings, schedules, and airline policies
• Manage inbound and outbound customer interactions with professionalism
• Resolve customer issues efficiently and escalate complex queries when necessary
• Assist with back-office tasks such as documentation and follow-ups
• Maintain a high level of customer satisfaction and service quality

How to Apply

Interested candidates meeting the above criteria may apply directly or reach out for further information

Contact on:- HR Mayuresh - 9822643973