Essential Duties and Responsibilities: 

  • Resolve customer tickets over m-desk/ ERP, calls and social media.

  • Quick turnaround time to answer customer queries and update tickets

  • Identify and assess customers’ needs to achieve customer satisfaction

  • Follow communication procedures and guidelines

  • Go the extra mile to engage customers and keep them happy

  • Collect feedback and collaborate with departments to bring in impactful solutions

  • Maintains customer records by tracking and updating information.

Education and/or Work Experience Requirements: 

  • Fresher’s/HSC/any graduate

  • Good communication skills

  • Mandatory experience in email process

  • Complusory should know any 1 south language apart from english and hindi