Email Support Executive

MSwipe Technologies

Jui Nagar, Navi Mumbai

₹15,000 - ₹22,000 monthly

Fixed

15000 - ₹22000

Earning Potential

22,000

Work from Office

Full Time

Min. 1 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

32 applicants

Benefits include: PF, Health Insurance

Job Description

Essential Duties and Responsibilities: 

  • Resolve customer tickets over m-desk/ ERP, calls and social media.

  • Quick turnaround time to answer customer queries and update tickets

  • Identify and assess customers’ needs to achieve customer satisfaction

  • Follow communication procedures and guidelines

  • Go the extra mile to engage customers and keep them happy

  • Collect feedback and collaborate with departments to bring in impactful solutions

  • Maintains customer records by tracking and updating information.

  



Education and/or Work Experience Requirements: 

  • Fresher’s/HSC/any graduate

  • Good communication skills

  • Mandatory experience in email process

  • Complusory should know any 1 south language apart from english and hindi

Job role

Work location

Juinagar, Navi Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - Non Voice

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Past role/category experience

Customer Support - Non Voice, Customer Support - Non Voice / Chat

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Kannada, Telugu, Tamil, Malayalam

Age limit

18 - 45 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Juinagar, Navi Mumbai, Maharashtra, India

About company

Name

MSwipe Technologies

Address

Juinagar, Navi Mumbai, Maharashtra, India

Job posted by MSwipe Technologies

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