Engineer ILD Voice

Job Description

1. To ensure First level proactive and reactive maintenance is being, done regularly and prioritize faults to meet SLA

2. To handle emergencies and if required coordinate with second level, operations and investigate faults/cause related to system/network, problems,

3. Dealing with complaints and escalations raised by end-customer, Operations/CC center,

4. To handle and analyze Trouble Tickets and recommend timely actions, and solutions to Trouble Tickets, when necessary,

5. To guide engineers for configurations, fault management and trouble, shooting,

6. Proactive Problem Identification and Perform Access Database Audit,

7. To predict man-power requirements and delegate the tasks efficiently, within the team so as to meet SLAs well within the time limits