Executive-cu

·        Act as the primary point of contact for customers regarding shipment inquiries, bookings, and service requests.

·        Coordinate with the operations and transport team to ensure timely pickups and deliveries.

·        Monitor shipment status and proactively inform clients about delays or issues.

·        Resolve customer complaints or concerns quickly and professionally.

·        Maintain accurate records of shipments, customer interactions, and service requests.

·        Ensure compliance with company policies and transport regulations.

·        Generate and share daily/weekly reports on customer service activities and delivery status.

·        Support documentation and billing processes related to shipments.

·        Ensure compliance with all statutory and regulatory requirements related to customs and foreign trade.