Hotel / General Manager

Job Title: General Manager – Hotel

Employment Type: Full-Time

Job Responsibilities:

• Oversee day-to-day hotel operations (front office, housekeeping, maintenance)

• Manage staff recruitment, training, scheduling, and performance

• Ensure high standards of guest service and satisfaction

• Monitor room occupancy, revenue, expenses, and profitability

• Handle guest complaints and resolve operational issues

• Ensure compliance with local regulations, licenses, and safety norms

• Coordinate with vendors, suppliers, and service providers

• Prepare operational reports for ownership

• Drive room sales through corporate tie-ups, travel agents, and online booking platforms (OTAs)

• Develop and maintain relationships with local corporates, businesses, and travel partners

• Monitor occupancy levels, room rates, and competitor pricing to maximize revenue

• Implement promotional offers, seasonal pricing, and discount strategies

• Coordinate with OTA portals (MakeMyTrip, Goibibo, Booking.com, etc.) to improve visibility and ratings

• Track daily, weekly, and monthly revenue performance and suggest growth strategies

• Upsell hotel services to increase average room revenue

• Ensure positive guest reviews and online reputation management

Requirements:

• Minimum 3–7 years of hotel management experience

• Experience in budget hotels or mid-scale hotels preferred

• Strong leadership and people-management skills

• Good communication skills (English, Hindi, Marathi preferred)

• Knowledge of hotel operations, billing systems, and staff management

• Ability to handle pressure and multitask

Salary & Benefits:

• Salary: Competitive, based on experience

• Performance-based incentives

• Accommodation