Housekeeping Manager

Key Responsibilities:

Supervision of Housekeeping Staff:

Hire, train, and manage housekeeping staff (cleaners, supervisors etc.).

Assign tasks and ensure proper execution according to standards.

Monitor performance, provide feedback, and conduct performance reviews.

Quality Control and Standards Enforcement:

Ensure cleanliness standards are maintained throughout the property, including guest rooms, public areas, and back-of-house areas.

Inspect rooms and common areas for quality, presentation, and hygiene.

Address any deficiencies and implement corrective actions if needed.

Inventory and Supply Management:

Oversee the ordering, storage, and distribution of cleaning supplies, linens, and other housekeeping materials.

Monitor inventory levels and keep track of usage to ensure proper stock levels.

Work with suppliers and vendors to negotiate prices and ensure timely delivery.

Budget Management:

Manage the housekeeping department’s budget, ensuring that expenses are within the allocated amount.

Monitor costs related to cleaning supplies, labor, and other department needs.

Find ways to reduce waste and improve efficiency in the department.

Client Satisfaction:

Ensure that Client' needs related to housekeeping are met promptly.

Address any complaints or issues related to housekeeping and resolve them in a professional manner.

Foster a positive guest experience by ensuring facilities are always clean and comfortable.

Scheduling and Staffing:

Create staff schedules to ensure proper coverage at all times, including during peak periods.

Ensure that the housekeeping team is adequately staffed for special events, high occupancy, or seasonal increases in guest numbers.

Handle absenteeism or scheduling conflicts and find replacement staff as needed.

Health and Safety Compliance:

Ensure that all cleaning practices comply with health, safety, and environmental regulations.

Keep the department aware of any new or updated safety protocols and ensure their implementation.

Communication:

Act as the primary point of contact between the housekeeping department and the client.

Attend management meetings and communicate any housekeeping-related issues or needs.

Skills Required:

Leadership Skills: Ability to motivate, guide, and manage a team.

Attention to Detail: Ensuring that cleaning and organizational standards are consistently met.

Communication Skills: Effectively interacting with staff and other departments, as well as addressing guest concerns.

Time Management: Managing multiple tasks and priorities efficiently.

Problem-Solving: Addressing and resolving issues quickly and effectively, whether related to guest complaints or staff challenges.

Budget Management: Managing costs and optimizing resources.