Inbound Customer Service Advisor

Day Shift, 5Days Working, Permanent Hiring - Immediate joiners

Role: Domestic Voice Process – Inbound

Location: Airoli, Mumbai

Mode: Work from Office

Interview Mode: Offline

Only Nearby Candidates | No Relocation | No Transport Provided

JOB DESCRIPTION

We are hiring enthusiastic and customer-focused candidates for the Domestic Voice Process

(Inbound).

The role involves assisting customers with health insurance-related queries and providing

accurate resolutions while maintaining a high level of customer satisfaction.

WHAT WE OFFER:

• 5 Days Working

• 2 Rotational Week Offs

• Great Work Culture

• Opportunity to work with a leading brand

• Immediate Joining Required

SHIFT TIMINGS

• Female Candidates: 8 AM – 8 PM (10-hour shift)

• Male Candidates: 8 AM – 9 PM

LOCATION

Airoli, Mumbai

(Only candidates staying nearby; no relocation cases accepted)

(No transport facility provided)

ELIGIBILITY CRITERIA

• Only Graduates and UG (All marksheets required; no backlogs)

• Freshers and Experienced candidates can apply

• Must stay near Airoli

• Excellent communication skills

• Immediate joiners preferred

SALARY STRUCTURE

Freshers:

• CTC: ₹2,62,200

• In-hand: ₹17,987

Experienced:

• CTC: ₹2,66,750

• In-hand: ₹19,791

REQUIRED DOCUMENTS

• UAN Number

• Aadhaar Card

• All Educational Mark Sheets

RECRUITMENT PROCESS

1. RMG Screening

2. Operations Round

3. Versant-4 Test (at office or virtual)

4. Final HR Discussion

RESPONSIBILITIES

• Handle incoming customer calls for health insurance queries.

• Provide accurate information and problem resolution.

• Maintain professional communication and service quality.

• Ensure customer satisfaction and follow process compliance.

SKILLS REQUIRED

• Strong verbal communication

• Active listening

• Basic computer skills

• Customer handling skills

• Problem-solving ability

• Patience and professionalism

• Ability to work in rotational shifts

• Time management