Inbound Customer Service Advisor

Customer Relationship Manager (CRM) - Voice Process

ICICI Lombard is seeking a dynamic Customer Relationship Manager to join our team! As a CRM, you'll be the voice of our organization, handling customer queries, providing timely resolutions, and ensuring exceptional customer experiences.

Responsibilities:

- Respond to customer inquiries via voice calls

- Provide accurate information and resolve issues promptly

- Deliver excellent customer service and build strong relationships

- Meet customer satisfaction targets and performance metrics

What We Offer:

- Competitive salary: ₹16,000 - ₹30,000 in-hand (CTC ₹2.50 LPA - ₹4.1 LPA)

- Rotational shifts (9.5 hrs), 5 days a week

- Opportunity to grow with a leading insurance provider

Ideal Candidate:

- Excellent communication and problem-solving skills

- Customer-centric approach and adaptability

- Freshers and experienced professionals welcome

Shift Timings:

- Male: 7:00 AM – 12:30 AM (24×7 shifts)

- Female: 7:00 AM – 8:30 PM

Company Address - Vashi Navi Mumbai 13th floor, vishwaroop IT park, behind raghuleela mall, opp vashi station.

Contact Hr Geetanjali- 9324164944/ 9594955476.

Ready to join our customer-centric team? Apply now! 😊