Hiring For-Accenture

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join Accenture. In this role, you will be the voice of our company, providing exceptional service and support to our international clients. If you have a passion for helping others and enjoy working in a fast-paced environment.

Key Responsibilities:

• Handle outbound customer calls with professionalism and courtesy.
• Provide accurate information and support to customers regarding products and services.
• Resolve customer queries and issues efficiently, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Stay updated on company policies, product knowledge, and industry trends.

Qualifications:

• Education: Graduate is a must for fresher,.
• Experience: 0 to 4 years of experience in customer service or a related field (BPO experience is a plus).
• Strong verbal communication skills with a clear and neutral accent.
• Ability to work in a fast-paced, high-volume environment.
• Excellent problem-solving skills and a customer-first attitude.

Mode of Work(WFH or WFO) - WFO

Interview process – Versant, CD and OPS Interview

Versant Threshold : 58 and above only

Location: Mumbai- MDC7

Shift Timing – 06.30pm onwards to 06.30 am,9 hours working including weekends. Rotational off.

Documents- Offer Letter, Relieving letter, last 3 months salary slips, PF Statement/ Form 16