Lodging Rooms Receptionist / Front Office Executive

Key Responsibilities:

1. Guest Services:

• Welcome guests upon arrival and ensure a smooth check-in/check-out process.

• Address guest inquiries, concerns, and requests promptly and professionally.

• Provide information about hotel facilities, services, and local attractions.

2. Reservations & Bookings:

• Handle room reservations, cancellations, and modifications.

• Confirm bookings via phone, email, or in person.

• Maintain accurate records in the hotel’s property management system.

3. Cash Handling & Billing:

• Process payments and issue invoices for room charges and additional services.

• Reconcile daily transactions and prepare cash reports.

4. Communication & Coordination:

• Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met.

• Manage incoming calls, emails, and messages efficiently.

• Handle complaints and escalate issues to management when necessary.

5. Administrative Duties:

• Maintain and update guest records.

• Prepare daily reports for management.

• Ensure compliance with hotel policies and procedures.