Manager

Responsibilities:

• Payment Collection & Recovery:
• Formulate and implement collections and recovery policies and processes.
• Identify overdue accounts and proactively contact clients to discuss outstanding payments.
• Take necessary actions to encourage timely payments and reduce overdue balances.
• Accounting & Reporting:
• Update account status records regularly, documenting collection efforts.
• Generate reports on collection activities and accounts receivable status to provide insights on financial performance.
• Customer Service & Issue Resolution:
• Resolve customer and agent-related issues in real time, ensuring timely and effective resolution.
• Provide excellent customer service throughout the collections process.