Phone Banking Officer

Location- Airoli

*Key Responsibilities:*

Handle inbound customer calls professionally and efficiently.

Department will be credit card customer service.

Provide accurate information related to banking products and services.

Resolve queries and escalate issues when required.

Maintain customer satisfaction and deliver high-quality service.

Up selling the banking products over the call is mandatory

*Required Skills* :

Good communication skills (English/Hindi/Regional language as applicable).

Basic computer proficiency.

Ability to handle customer queries over the phone.

Problem-solving attitude, and customer-centric approach.

*Shift Time*

Female – 7:00am to 7:00pm { 8.5 Hrs. Shift in between)

Male- 11:00am to 8:00 pm/2:30pm to 11:00 pm

*Important Notes:*

* Graduation Degree/ Certificate is Mandatory (Hard Copy)

* CIBIL Score must be 700 or above

* Age limit is upto 35 Years only

*Skills and Requirements:*

1. *Excellent communication skills*: Strong verbal communication and listening skills.

2. *Customer service experience*: Prior experience in customer service, preferably in the financial industry.

3. *Ability to work in a fast-paced environment*: Handle high-volume calls while maintaining quality and professionalism.