Phone Banking Officer

Teamspace Financial Services Private Limited

Airoli, Navi Mumbai

₹17,000 - ₹18,500 monthly

Fixed

17000 - ₹18500

Earning Potential

18,500

Work from Office

Full Time

Freshers only

No English Required

Job Details

Interview Details

Job highlights

1 applicants

Job Description

Location- Airoli

*Key Responsibilities:*


Handle inbound customer calls professionally and efficiently.


Department will be credit card customer service.


Provide accurate information related to banking products and services.


Resolve queries and escalate issues when required.


Maintain customer satisfaction and deliver high-quality service.


Up selling the banking products over the call is mandatory


*Required Skills* :


Good communication skills (English/Hindi/Regional language as applicable).


Basic computer proficiency.

Ability to handle customer queries over the phone.


Problem-solving attitude, and customer-centric approach.


*Shift Time*

Female – 7:00am to 7:00pm { 8.5 Hrs. Shift in between)

Male- 11:00am to 8:00 pm/2:30pm to 11:00 pm


*Important Notes:*


* Graduation Degree/ Certificate is Mandatory (Hard Copy)

* CIBIL Score must be 700 or above

* Age limit is upto 35 Years only


*Skills and Requirements:*

1. *Excellent communication skills*: Strong verbal communication and listening skills.

2. *Customer service experience*: Prior experience in customer service, preferably in the financial industry.

3. *Ability to work in a fast-paced environment*: Handle high-volume calls while maintaining quality and professionalism.

Job role

Work location

Airoli, Navi Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Freshers only

Education

Graduate

Skills

bpo, Chat support, Blended process, Domestic BPO, Web chat management, Chat quality control, Voice modulation, Voice recognition, NRI Banking Services, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process

English level

No English Required

Gender

Any gender

About company

Name

Teamspace Financial Services Private Limited

Address

Airoli, Navi Mumbai, Maharashtra, India

Job posted by Teamspace Financial Services Private Limited

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