Restaurant Manager

ABOUT THE ROLE

We are looking for an experienced Restaurant & Bar Manager to lead day-to-day operations at our resto bar in Navi Mumbai. The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and brings strong commercial acumen to drive revenue and profitability.

KEY RESPONSIBILITIES

Operations & Floor Management

- Oversee daily restaurant and bar operations, ensuring smooth service from opening to closing.

- Manage reservations, walk-ins, table allocations, and peak-hour crowd management.

- Maintain high standards of cleanliness, hygiene, and presentation across all areas.

- Ensure compliance with FSSAI regulations, excise/liquor licensing laws, and all local statutory requirements.

- Coordinate with the kitchen team to ensure timely and accurate order delivery.

Team Leadership & HR

- Recruit, train, schedule, and manage a team of servers, bartenders, hosts, and support staff.

- Conduct regular briefings, performance reviews, and on-the-job coaching sessions.

- Foster a positive, motivated work culture with low attrition.

- Manage staff rosters and ensure adequate manpower during events and peak hours.

Revenue & Cost Control

- Monitor daily sales, track targets, and implement upselling strategies to maximize covers and revenue.

- Manage bar inventory — procurement, stock reconciliation, wastage control, and vendor negotiations.

- Oversee food and beverage cost percentages and take corrective action where needed.

- Prepare daily/weekly MIS reports on revenue, covers, and key cost metrics for the management.

Guest Experience

- Ensure every guest receives warm, attentive, and professional service throughout their visit.

- Handle escalated guest complaints swiftly and with empathy, ensuring resolution and retention.

- Monitor and respond to online reviews (Zomato, Google, Swiggy) in coordination with the owner.

- Drive repeat visits through loyalty, recognition of regulars, and personalized service.

Events & Promotions

- Plan and execute promotional activities.

- Coordinate with the marketing team for social media content, offers, and campaigns.

- Manage private dining bookings, corporate events, and large group reservations.

REQUIREMENTS

- Minimum 3–6 years of experience in restaurant/bar operations, with at least 2 years in a managerial role.

- Prior experience managing a resto bar, lounge, or casual dining outlet preferred.

- Strong knowledge about inventory management & excise regulations

- Proficiency in POS systems (Menson).

- Familiarity with FSSAI compliance, excise regulations in Maharashtra, and fire/safety norms.

- Excellent communication and interpersonal skills — fluency in English and Hindi required; Marathi is a plus.

- Strong leadership presence with the ability to manage a team of 10–25 staff members.

- Ability to work evenings, weekends, and public holidays as required.