Seniour Style Associate

As Senior Style associates you will support to achieve store targets through exceptional customer service, effective sales strategies, and team collaboration.

Responsibilities:

● Supporting the Store Manager and Assistant Store Manager for driving the sales to achieve the store target.

● Ensure the highest standards of customer service are maintained.

● Address escalated customer issues and ensure resolution in a professional and

satisfactory manner.

● Play a key role in maintaining and improving visual merchandising standards

within the store.

● Assist in managing inventory levels, including stock replenishment, stock takes,

and monitoring product turnover. Work to minimize stock discrepancies and

ensure accurate inventory records.

● Process point-of-sale purchases, handle transactions, and cross-sell additional

products to enhance the customer's shopping experience.

● Adhere to Standard Operating Procedures and follow established guidelines for

store operations.

● Assist in training new and existing team members to improve their

understanding of the products and services offered

Candidate Profile:

● Min HSC or above with 2+ years of fashion retail experience

● Must be above 18 years of age and below 35 years of age.

● Basic computer skills is preferable

Skills:

Communication skills

• Local Language Proficiency: Fluent in the local language. Able to handle situations proficiently in the local language.
• English Skills: Fluent in English, handles professional communication well. Able to effectively address
• English-speaking audiences.

Customer Engagement:

• Effectively builds rapport with customers.
• Capable of asking insightful questions to understand customer needs.

Non-Verbal Communication

• Eye Contact: Maintains strong eye contact, conveying messages confidently and attentively.
• Facial Expressions: Expresses emotions and empathy through facial expressions.
• Posture and Gestures:Displays open body language.
• Uses positive gestures that complement verbal communication effectively.
• Respects personal space preferences.

Personal Presentation

• Has a keen sense of style and fashion.
• Maintains excellent personal hygiene.
• Hair is well-styled.
• Wears accessories that complement a professional image.
• No body odor, and uses light-scented products.

Retail Expertise

• Familiar with retail terminologies- POS, SOP’s, Basics of Visual
• Merchandising and Inventory control
• Capable of handling customer grievances.