Service Advisor

Job Title: Service Advisor

Location: Aurum Proptech Limited (Majesco), 6th Floor MBP Mahape Ghansoli, Navi Mumbai - 400710

Company: IndiaFilings

About the Company

IndiaFilings is an online platform that helps entrepreneurs easily start and manage their businesses by offering services across company incorporation, taxation, compliance, payroll, and banking.

We are looking for a passionate and customer-focused Service Advisor to join our fast-growing customer service team. The ideal candidate will assist clients throughout their business registration and compliance journey while ensuring timely service delivery and high customer satisfaction.

Key Responsibilities

• Connect with customers and manage business accounts related to compliance, accounting, tax filing, and licenses.
• Understand customer business requirements and prepare and submit relevant documents or applications.
• Resolve customer queries by identifying issues and providing the best possible solution.
• Coordinate with internal teams to ensure queries involving other departments are resolved promptly.
• Achieve monthly service completion targets and client satisfaction scores as per SLA.
• Maintain accurate CRM records of client interactions and service activities.

Qualifications & Requirements

• Post-Graduate degree in any discipline.
• Good verbal and written communication skills.
• Patient, customer-focused, and able to work in a fast-paced environment.
• Punctual, reliable, and proactive in resolving client concerns.
• Proficiency in Microsoft Office (Excel will be an added advantage).

Call/Whatsapp Riddhi - 8655895724