Service Engineer

Job Description

• Providing Repair and Calibration support to the group of Telecom Giants and other operators.
• Should have the manufacturing knowledge of spare parts and their availability.
• Based on the requirement of a breakdown of equipment, he/she should be able to get the required action and get it repaired with minimum possible time.
• Should be able to organise for spare parts from the OEMs either electronic/ mechanical items.
• Should be willing to work overtime and complete the breakdown repair work at the minimum possible time.
• Technical guidance/execution of works, where ever required in the group.
• Create customer and vendor accounts.
• Open trouble tickets & resolving Trouble Tickets received on support email, live chat or phone.
• Testing routes based on sales request and customer requirements.
• Be online on skype and work on sales/customer/vendor requests.
• Assist in creation and implementation of documents and procedures to support operations.
• Should be able to handle all type of customers for services sales viz AMC & Calibration.
• Create reports and analyse data on a daily basis.
• Maximize Service Availability.
• Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.
• Escalate complex problems of team to higher level of expertise within Organization.

Desired Profile

Well versed with technology (Understanding of Optical Fiber Communication, Data Communications, TCP/IP protocol, networks, monitoring, Windows).

• B.E/B.Tech with 3-5 years. 
• 2 experience in support function preferably from telecom domain.
• Excellent Verbal and Written communication skills.
• Must be Computer Proficient.
• Good Knowledge of Microsoft office Suite (Word, Excel, Outlook etc.).
• Good Knowledge on Operating systems, Hardware, Networking and MS Applications.
• Knowledge of Telecom networks and protocol should be an added advantage.
• Knowledge of Calibration Services should be an added advantage.
• Experience in Troubleshooting, tracking, and resolution of day-to-day customer issues.
• Should be able to work under tight deadlines.
• Should be eager to learn new technologies and business details.
• Act independently and be self-motivated.
• Excellent Problem solving and customer service skills.
• Should be able to research solutions independently and solve problems.
• Must have excellent communication skills.
• Multitasking and coordination skills.
• Drive for result.

Educational Qualification

• B Tech (Electronics and Communication)