Sr. Executive Escalations

We are urgently hiring for the role of Sr. Executive - Escalations at Ghansoli.

Job Description :

·        Handle escalation received from Chairman's Office, Regulatory bodies, Internal Employees, Social Media

·        Fast track the complaint and follow up with respective stakeholders for resolution

·        Ensure customers are informed during the entire cycle from receipt of the complaint to closure

·        Ensure all the regulatory complaints are downloaded, actioned and uploaded post proper validation

·        Ensure all the escalations are handled within the SLA

·        Conduct RCA/RCF on case to case basis

·        Ensure own product, system, process and policy knowledge is up to date

6days, work from office

Day Shift

Interested people can share resume on saanvi.chachlani@ril.com

Regards,

Saanvi Chachlani