Technical Helpdesk Team Lead
Reliance Jio
Technical Helpdesk Team Lead
Reliance Jio
Vashi, Navi Mumbai
₹18,000 - ₹33,000 monthly
Fixed
₹18000 - ₹33000
Earning Potential
₹33,000
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
37 applicants
Job Description
1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Adhere to rostered timing, scheduled shifts and breaks
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies & procedures
Job role
Work location
Sector 19F Vashi Rd, Sector 19F, Vashi, Navi Mumbai, Maharashtra 400703, India
Department
Media Production & Entertainment
Role / Category
Sound / Light / Technical Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Basic English
Degree/ Specialisation
B.Sc in Information Technology/ Computer Application/ Computer Science, ME/M.Tech in Communication Systems, M.Sc in Electronics and Telecommunications, Any MCA, Any BCA, BE/B.Tech in Telecommunication/ Electronics and Communications (Atleast one)
Gender
Any gender
About company
Name
Reliance Jio
Address
Sector 19F Vashi Rd, Sector 19F, Vashi, Navi Mumbai, Maharashtra 400703, India
Job posted by Reliance Jio
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