Telecalling Team Leader

Job Title: Team Leader – Telecalling (Non-Sales)

Company Name: Amii Business Support Solutions Pvt. Ltd.

Location: CBD Belapur

Working Days: 6 Days a Week

Job DescriptionAmii Business Support Solutions Pvt. Ltd. is looking for an experienced Team Leader – Telecalling (Non-Sales) to manage and guide a team of telecallers handling customer interactions and backend support activities. This role is strictly non-sales and target-free, focused on quality communication, process adherence, and team productivity.

• Key ResponsibilitiesLead, monitor, and support a team of telecallers
• Ensure daily calling activities are carried out as per process guidelines
• Maintain call quality and customer interaction standards
• Handle escalations and support team members in resolving issues
• Prepare daily and weekly performance and attendance reports
• Conduct regular team briefings and feedback sessions
• Coordinate with management to implement process improvements
• Ensure compliance with company policies and SOPs
• Required Skills & QualificationsMinimum experience as a Team Leader or Senior Telecaller
• Excellent communication skills in Hindi and English (additional languages preferred)
• Strong leadership and people-management abilities
• Basic knowledge of MS Excel and reporting
• Ability to motivate and manage a team effectively
• Problem-solving and decision-making skills
• Preferred Candidate ProfileExperience in BPO, KPO, or Business Support Services
• Calm, patient, and customer-focused approach
• Ability to work in a structured, process-driven environment
• What We OfferStable work environment with no sales pressure
• Fixed working hours
• Supportive management and growth opportunities

Location: CBD Belapur

Working Days: 6 Days (1 Weekly Off)