Travel Consultant

Job Title: Travel Consultant – Navigator GDS (Level 2)

Experience Required: Minimum 1 Year

Location: Airoli, Navi Mumbai

Employment Type: Full-Time

Joining: Immediate Joiners Preferred (Buyout Option Available)

• Key ResponsibilitiesHandle B2H (Business-to-Human) Voice interactions with clients, providing accurate travel solutions and support.
• Work on Sabre and Amadeus GDS in cryptic mode for reservations, ticketing, reissues, cancellations, and ADM processing.
• Manage flight bookings, fare quotes, PNR creation, and itinerary changes while maintaining service quality standards.
• Ensure accuracy and compliance with airline policies and internal quality metrics.
• Communicate effectively with internal teams and customers to resolve queries promptly.
• Maintain knowledge of airline procedures, travel products, and fare rules.
• Required Skills & CompetenciesGDS Expertise: Strong hands-on experience with Sabre and Amadeus in cryptic mode (both mandatory).
• Ticketing & ADM Experience is required.
• Excellent verbal communication skills for voice-based B2H support.
• Strong written communication for email correspondence.
• Ability to handle complex travel requests efficiently.
• Detail-oriented, with strong problem-solving and customer service skills.
• Assessments RequiredSHL Assessment:
• 
  
• Svar (B2 - 61)
• Writex (B2 - 60)
• GDS Assessment: Both Sabre & Amadeus
• Eligibility CriteriaMinimum 1 year of relevant experience in GDS operations (L2 level).
• Must be available for immediate joining.
• CompensationSalary Range: ₹5.5 LPA – ₹6.5 LPA
• Buyout option available for immediate joiners.

Note: Candidates must successfully clear both SHL and GDS assessments to qualify for final selection.